The retail landscape is changing dramatically, affecting product manufacturers and retailers both across the functions of their business and in the wider communities they serve. New technology is remaking the face of retail, and ubiquitous devices and powerful artificial intelligence (AI) are enabling hyper-personalized customer-brand interactions. This two-part, hands-on workshop will explore how the retail landscape might evolve in the next decade. Retail and e-commerce leaders will share their perspectives on industry evolutions, and participants will delve into trends such as AI, the shift toward experiences and services, global trade, and geopolitics. Participants will also address the implications of these trends for business and civil society and identify how they can affect corporate and sustainability strategies going forward.
Cecilia Tiblad Berntsson
Social Sustainability Manager
Director, Global Sustainability
Director, Sustainable Futures Lab